System support
Your business has to run. Without interruption.
We provide customer support nonstop and worldwide. We make sure every customer is satisfied and their operations run without interruption. This level of care has been part of who we are for 15 years.
How to reach us
Four ways to support, one answer.
Pick the channel that suits you right now. Every request is logged and has an owner.
01
By phone
When the business stops, you do not wait for an e-mail. You call and talk to a person who knows the system.
02
By e-mail
For questions, documents and requests that cannot wait but do not need a call. Every e-mail becomes a ticket.
03
By ticket
A request has a number, a status and an owner. You see what is happening with it and the history stays with your account.
Open a ticket04
Directly from the device
From every POS, terminal or app you send a request in one step. The device attaches what we need to know.
Included for everyone
Updates that never surprise you.
The system evolves, laws change and threats grow. All three kinds of updates are part of the price for every customer.
Security updates
Fixes and hardening are deployed continuously, without any action on your side and without downtime.
Development updates
New features and module improvements arrive automatically. You pay for usage, not for versions.
Legislation updates
When a law, fiscal rule or tax rate changes, the system adapts in time. We follow legislation in every country where GetERI runs.
For every customer
Answers before you ask.
Every customer has their own space with knowledge about their system, an AI assistant and a training centre.
Your own knowledge base
Procedures, settings and answers for your business in one place. It grows from your tickets and your implementation, so it grows with you.
AI assistant
Answers questions about your system in your language, at any time. It knows your settings, not just the general documentation.
Edunetto training centre
Training and tests for every role. A new employee trains alone, without taking colleagues away from their work.
edunetto.com ↗Our approach
Customer care is not a department. It is how we work.
The system we deliver has to run without interruption, and that applies to every site and every device. That is why support is not separated from development or implementation: the people who answer you know the system and know what is at stake when a business stops.
24/7
nonstop support
15+
years of care
9
support languages
4
channels, one record
Report a problem
Open a ticket right here.
Pick the type of problem and describe what is happening. The ticket gets a unique number and an owner. The same form also works for an ordinary message, just change the topic.
Support questions
Is support included in the price or paid separately?
Support, security, development and legislation updates, the knowledge base, the AI assistant and the Edunetto training centre are included for every customer. Enterprise customers additionally get a dedicated manager and an SLA with guaranteed response times.
Does support work outside business hours and in my time zone?
Yes. Support runs nonstop and worldwide; businesses that work nights or weekends are not an exception. A request from a device or a ticket is handled regardless of where the business is.
How do I report a problem from a POS or terminal?
Directly from the device in one step. The device attaches the technical details we need, so you do not have to describe or look up anything.